Struck of the proverbial Christmas card list

Off my Christmas card list

Sadly, it appears that there are companies out there who think it is ok to take our money in return for a service that they fail to provide. Normally, I am a very patient person who understands that admin errors can occur and having worked for a major retailer, I am well accustomed to the wheels that are in place to ensure that such errors are corrected immediately and that the customer does not continue to suffer loss. Unfortunately, there are also companies where said wheels have become rusty and perhaps ceased to function, and in such cases a well needed spray of WD40 may well be the best way forward - or indeed the scrap heap!

It has been 20 months since ROYAL AIR MAROC failed to take my reservation, for a ticket to Morocco, correctly and due to their admin error I was a) unable to fly, b) unable to attend my cousin's wedding, c) unable to make it to my own signing of my marriage certificate in Morocco d) unable to use the ticket for any future bookings. As you would, I made contact and after ALOT of telephone calls at my expense, I was finally acknowledged and informed a refund would be in my account of two tickets at £360 each within 3 weeks. It has been 20 months, many phone calls, many letters, many emails and yet this refund is nowhere to be seen. Since this started I have had ONE call from Royal Air Maroc asking for the booking reference after they were informed I would be taking legal action and would in fact be claiming compensation for loss of expenses, and that I would be charging them interest on the money which I would have earned from my bank had I not made the transaction. I have heard no more since I emailed the reference number despite emailing a further 3 times. It looks like I shall be travelling down the legal route - but will be using a different airline to make that journey.

My advice, be careful when using Royal Air Maroc, I was a loyal customer for many, many years as were my family despite the hike in prices, and hit & miss customer service but now I am avoiding at all costs. After conversations, I am not alone in my quest to claim my money for services not received, I live in hope that my refund won't be too much longer.


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My father passed away in September 2011, and my mum was feeling rather low. As a 'Groupon' subscriber (which I love by the way) I came across an offer to purchase a faux leather double bed from 'Gadgets and products' for £69 plus £20 delivery. In a bid to cheer my mother up, I made the purchase, and claimed my product as per the instructions through G&P in December 2011. During a telephone call to the company I was informed that the bed would arrive in 14 days, and we set about decorating the room and purchasing a new mattress (she had a king size) ready for the arrival of the base. 14 days arrived and departed, with no sign of the bed. I made contact through email and received no response as they were closed during the 'holidays'. When they reopened I called again and was advised that their delivery driver had let them down and that the bed would arrive in 28 days. It is now FOUR months since that conversation, and FIVE months since I purchased the bed. I stuck with it in hope that the bed would arrive, after all, we are out of pocket already with the mattress we had purchased - which is now propped up in the hall way awaiting it's base - and thought that 'surely it couldn't take this long for a bed to arrive'.

My emails are not responded to UNLESS I send an email which threatens legal action... even informing them I would write a Blog about my terrible experience of their company failed to gain a reaction. I requested a refund (on 4th April) and was informed their finance department would make contact, on 14th April I made contact again to question when they would contact me, I am yet to receive any reply!!

They fail to respond to me accurately and I am continuously unsuccessful in obtaining a response to my voicemail messages and emails.

I can't help but wonder 'what kind of company this is'.... certainly not a professional one by any standard.

I know that £89 is not an enormous amount of money to lose, but I paid for a service in good faith which I have failed to receive, and the fact it was bought for my mother to cheer her up makes it even more annoying, not to mention the money we lost on the mattress which she cannot use.

It takes moments to respond to a customer and CORRECTLY advise them what the situation is with their purchase, regardless of whether I have made contact - this should be a standard process to ensure customer satisfaction. I would not recommend for any purchases to be made from this company, and certainly not accept their word in view of my experience.

This is the company website http://www.gadgetsandproducts.co.uk/ and I would again recommend they are avoided at all costs.

Without prejudice against Groupon.